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GENERAL CONDITIONS

GENERAL CONDITIONS

GENERAL CONDITIONS OF PURCHASE 

The present General Conditions of Purchase will be assumed by all Users who decide to buy any ticket or other products offered on the O.A.M. Palau de la Música, Congresses and Orchestra of Valencia we page. Likewise, the rest of the sections of this Use Policy will be applicable, as well as the Privacy Policy of the website. The rest of the website users will not be affected by what is included in this section and it will be only applicable from the moment they decide to start a purchase process.

All products offered for sale through the web are addressed exclusively to consumers, and never to other merchants or sellers. Those who eventually carry out commercial or professional activities, will be treated equally as consumers when formalizing a purchase through this site: if they do not assume this condition they should refrain from purchasing operations on the web.

The O.A.M. will, at all times, inform through the website about the price of each of the performances offered for purchase, as well as the possible intermediation or management fees charged by the company awarded the ticketing service on the website.  

The management fees charged by the merchant awarded the ticket sales service on the website correspond to the services provided by the advance sale through the website or at the official points of sale. You can check the amount of these expenses in the purchase process, before formalizing it. You can also check them at the point of sale before making the purchase of your ticket.  

When the purchase is formalized in the manner indicated, the General Purchase Conditions, the Privacy Policy and all the contents of the website are accepted. Likewise, The O.A.M. will answer any doubts that may arise or any assistance that may be required for the use of the aforementioned purchase process through the email info@palauvalencia.com. or by phone on the numbers that appear that appear on our website www.palauvalencia.com. Likewise you can report any doubts or ask for help during the aforementioned purchase process using the mail: info@palauvalencia.com. or by phone on the numbers that appear on our website www.palauvalencia.com.Once the ticket has been purchased, it will not be exchanged or returned, except for the cancellation of the event and following the procedure established by regulations. 

RETURN POLICY 

In case of cancellation of the event, the O.A.M. will proceed to the refund of the amount of the affected seats, once the proceedings of the administrative file that will authorize the return of said amounts are finalized.

The O.A.M. will not refund the possible management expenses incurred by the online ticket purchase service due to the management of the company awarded the ticketing service on the website. In these cases, he O.A.M. will proceed as follows:- The cancellation will be published on the web site, as soon as it is confirmed, in order to inform the Users at the earliest date.- An email with information regarding said changes will be sent to the email address or an SMS to the mobile phone number indicated by the User, who will have given his express consent for communication through these channels.- In the event of a refund, the O.A.M. will inform the User about the procedure adopted.  

GENERAL CONDITIONS OF USE 

This legal notice establishes the General Conditions of Use of the website https://www.palauvalencia.com that the O.A.M. Palau de la Música, Congresos y Orquesta de València (CIF: P-9625223-D) and makes them available to Internet users with information regarding concerts and the ticket purchase service.  

For easy navigation and quick access to content, the web is structured in different sections. These sections are presented as an initial reference, but may evolve and modify over time, depending, above all, on the needs and suggestions proposed by the Users.

The O.A.M. offers this service subject to these General Conditions of Use, which do not exclude the possibility that certain services or utilities offered through the web www.palauvalencia.com. could be subjected to special conditions of use, which, in any case, may be consulted by the User before their activation.     

RESPONSIBILITY FOR THE PROCESS AND USE OF THE CONTENTS ON THE INTERNET  

The O.A.M. does not guarantee the quality, accuracy, reliability, correctness or morality of the data, programs, information or opinions, whatever the origin, circulating through the networks to which the User can access through the web www.palauvalencia.com.  

The User expressly agrees to exonerate the O.A.M. of any related responsibility, assuming, under his/her exclusive responsibility, the consequences, damages or actions that may arise from access to the content as well as its reproduction or dissemination.  

The O.A.M. will not be responsible for the infractions of any User that affect the rights of another User of said web or of third party, including the rights of copyright, brands, patents, confidential information and any other intellectual or industrial property rights.  

This limited warranty and the limitation of liability mentioned in the preceding paragraphs will not affect or impair the imperative rights of the User according to the place of his/her residence.   

RESPONSIBILITY FOR THE USE OF LINKS THROUGH THE O.A.M. PALAU DE LA MÚSICA, CONGRESOS AND ORQUESTA DE VALÈNCIA PORTAL  

The O.A.M. will not be responsible neither for the technical availability nor for the contents of the web pages to which the User accesses through a link included in the web www.palauvalencia.com.

The O.A.M. will not be responsible for the damages caused to the User for the consultation or use of the contents or services offered by a web page, whose access has been facilitated by a link included in the web www.palauvalencia.com.   

INTELLECTUAL AND INDUSTRIAL PROPERTY 

The User recognizes that the elements and utilities integrated within the web www.palauvalencia.com. are protected by the legislation on copyright and the intellectual and industrial property rights therein correspond to their authors and to the O.A.M. Consequently, the User agrees to abide by the terms and conditions established by these General Conditions of Use, being responsible for their non-compliance with Third Parties.  

The User acknowledges that the reproduction, modification, distribution, commercialization, de-compilation, disassembly, use of reverse engineering techniques or any other means to obtain the source code of the bar, transformation or publication of any test results of unauthorized references of any of the elements and utilities integrated within the web www.palauvalencia.com constitutes an infringement of the intellectual property rights, obliging him/herself, consequently, not to perform any of the aforementioned actions.

The ownership of the title and the property rights within the said web, will in any case belong to the OAM, and as such the User undertakes not to suppress or alter any distinctive sign used as trademark or commercial name (graphic, logo, etc.) element protected by copyright or other notices, legends, symbols or labels that appear on the website www.palauvalencia.com.  

Likewise, the User acknowledges that the information to which he may access through the service may be protected by intellectual, industrial or other property rights. Unless otherwise agreed by the parties, the User agrees to use this information exclusively for his/her own needs and not directly or indirectly to commercially exploit the services to which he/she has access or of the results obtained through the use of the website www.palauvalencia.com. The User undertakes not to use the facilities and capabilities of said website to perform or suggest activities prohibited by law. The User is also responsible for extending the compliance of these clauses to any person authorized by him/her to use the service.

The User will abstain from carrying out any conduct in the use of the web www.palauvalencia.com that  goes against the intellectual or industrial property rights of the O.A.M. or of third parties, or that violates or transgresses honour, personal or family privacy or the image of a third parties, or that are unlawful or against morality, and will exonerate the  O.A.M. against any claim, judicial or extrajudicial that is filed against it as a result of said use.  

The User will refrain from carrying out through the use of the website of the O.A.M. any destruction, alteration, disablement or damage of the data, programs or electronic documents belonging to the OAM, its suppliers or third parties, as well as introducing or spreading programs, viruses, applets, Active X controls or any other instrument or physical or electronic devices that may causes, or is likely to cause, any type of alteration in the Network, in the system, or in the equipment of third parties. Likewise, any type of activity or practice that transgresses the principles of good behavior generally accepted by Internet users is expressly prohibited.   

CONFIDENTIALITY AND DATA PROTECTION 

In accordance with the provisions of the European Data Protection Regulation 2016/679 and the Organic Law on Data Protection and digital rights guarantee dated 3/2018, of December the 5th, the O.A.M. PALAU DE LA MÚSICA, CONGRESOS AND ORQUESTA DE VALENCIA, informs the Registered User of the existence of an automated file of public ownership, of personal data, created by and for the O.A.M. and under its responsibility.

The O.A.M. informs the Registered User that he/she has the right to obtain confirmation on whether the O.A.M. PALAU DE LA MÚSICA, CONGRESOS AND ORQUESTA DE VALENCIA uses personal data that concern him/her or not.  

Interested parties have the right to access their personal data and obtain a copy of the personal data being used, to update them, as well as to request the rectification of inaccurate data or, where appropriate, request their deletion when, among other reasons, the data is no longer necessary for the purposes for which it was collected.

In certain circumstances provided for in Article 18 RGPD, interested parties may request the limitation of the use of their data, in which case they will only be used as  requested.

As a result of the application of the right to suppress or oppose the use of personal data in the online environment, the interested parties have the right for their data to be erased according to the jurisprudence of the Court of Justice of the EU.  

In the case of exercising such rights, it should be done by means of a written and signed request addressed to: “O.A.M. PALAU DE LA MÚSICA, CONGRESOS AND ORQUESTA DE VALÈNCIA, Paseo de la Alameda nº 30, (46023) of Valencia “.

Said request must contain the following information: name and surname of the User, address for the purposes of notifications, number of the National Identity Document or Passport, and the solicitation in which the request is specified. In the case of representation, it must be supported by a valid proof of identity.

The O.A.M. undertakes to comply with its obligation to respect confidentiality of personal data in its possession, and takes the necessary measures to prevent alteration, loss, treatment or unauthorized access, in accordance with the provisions of the Organic Law of Data Protection and guarantee of digital rights dated 3/2018, of December 5 as well as the European Data Protection Regulation 2016/679.  


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