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GENERAL CONDITIONS

GENERAL CONDITIONS

GENERAL CONDITIONS OF PURCHASE 

Terms and Conditions of Sale

These General Purchase Conditions will apply to all users who engage in the purchase of tickets or other products that may be offered on the website of O.A.M. Palau de la Música, Congresos y Orquesta de València. All clauses of this Policy, as well as the website’s privacy policy, will also apply to them. Other website users are not affected by what is included in this section; it will only apply from the moment they engage with the purchasing process. 

All products offered for sale through the website are exclusively directed to private consumers, and not to other merchants or sellers. Those who carry out business, commercial or professional activities will  be treated as if they were private consumers when engaging with the purchase process through the site; if they do not wish to be bound by these conditions, then they must refrain from purchasing through the website. 

The O.A.M. will make all prices and costs for each of the shows it offers clear at every stage of the payment process, including any intermediation or administrative expenses charged by any third-party company facilitating ticket sales on our website (if applicable). The administrative expenses charged by any third-party facilitating online and telephone ticket sales correspond to the services provided by the advance sale process found on the website, telephone, or any official points of sale. The amount of said expenses is established and can be verified during the purchase process, before it is completed and any payment is made. Any administrative costs incurred in other points of sale will also be made clear before any payment is confirmed. 

By proceeding with the payment procedure described, you are accepting the General Purchase Conditions, the Privacy Policy and all other terms and conditions. If you have a query or require assistance with the aforementioned purchase process you should send your request to the O.A.M. either via email info@palauvalencia.com  or via the  telephone numbers listed on our website www.palauvalencia.com

 Once the tickets have been purchased, they cannot be exchanged or their cash amount refunded, except in the case of cancellation, and following all relevant administrative procedures established in law.  

The payment method that will be used at the ticket offices of the Palau de la Música de València, will be by credit or debit card, and / or any other electronic payment method that accepts the dataphone.

 

Payment can be made in cash, making the prior deposit into a bank account of a collaborating entity of the Palau de la Música, and whose data will be requested at the Palau ticket office. Once the deposit has been made, you must present proof of payment with the corresponding data and validated by the bank, for the fair amount of the value of the localities or the season ticket, of the area in which you want to purchase the tickets or season tickets.

In the case of making the deposit in cash, and not having the localities that the interested person wishes to acquire, an administrative file will be initiated, as established by Law 39/2015, of the Common Administrative Procedure of return for undue income, which will end with the resolution and notification thereof to the interested person.

For Members of the Palau de la Música de València: 

The following specific conditions are added to the above general conditions of purchase in the event you are one of our season ticket-holders: 

–       The Palau de la Música subscription comprises a new and unique card which is applicable to either a singular season ticket or several types of season ticket; Therefore, subscribers/members will be able to consult the unit price of each ticket that comprises their subscription by visiting the Palau de la Música website www.palauvalencia.com, and registering with a username and password. The unit prices show the discount applied to each ticket, which may differ slightly from the overall discount percentage of your subscription due to exact rounding of cents.

–       The season ticket holder must present their card when required in order to gain admittance to any of our events and concerts.

–       Season tickets may not be shared. Access to our events is granted only to the season ticket holder; the Palau de la Música is not responsible for the use of season tickets by anyone other than the owner.

–       Only season ticket holders themselves can contact the Palau de la Música in order to carry out any changes or access any information pertaining to their subscription: i.e. accessing/changing  personal data, inquiries into tickets, claims, etc.

–       Any other authorized representative of the member may renew an individual’s season ticket on their behalf, but may not carry out other procedures (change of location, claims … etc.) without express permission granted by the member.

–       In the case of loss or theft of the subscriber card, it is necessary to notify the Palau de la Música immediately, in order for it to be blocked and cancelled. The Palau de la Música is not responsible for the use of the subscription by any person other than the holder if the loss has not been duly communicated to the Palau’s ticket office, via email taquillas@palauvalencia.com by the ticket-holder or their authorized representative, designated through written authorization.

–       Request for duplicates: subscribers/members may request duplicates of tickets issued upon proof of subscription. Both this service, and the duplication in case of loss may incur reprint costs.

–       Changes and returns: once the ticket(s) have been purchased, no changes, returns or cancellations will be accepted.

–       If a ticket or subscription is purchased through the internet then there is no right of withdrawal.; Once purchased it is not possible to return your ticket for a cash refund, except in case of cancellation of the concert

–       In exceptional circumstances, whether technical, artistic, organizational, audiovisual, pertaining to production, etc. the Palau de la Música de València reserves the right to cancel previously sold tickets and replace them with others of the same or higher value. 

RETURNS POLICY 

–       In accordance with the provisions of both Royal Legislative Decree 2/2004, of March 5, which approves the revised text of the Law Regulating Local Finance and Law 8/1989 , of April 13 on Public Rates and Prices, In the event of cancellation, the OAM will refund the value of the affected ticket(s) after the administrative processes required to authorize said returns is completed.

–       The management costs added to the purchase by the company awarded the service of selling tickets and subscriptions through the website or telephone, are not returned by the OAM. These costs are charged to the ticketing company and are paid by that company.

 Notification of cancellation

 ●     The cancellation of the affected event, as well as general and specific details of the returns procedure adopted will be confirmed, and details published on our website and social networks.

●     An email, text message and App alert will be sent with cancellation information to all users who registered at the time of purchase either online or by phone, assuming we have received prior express consent to communicate with you through these channels.

●     Customers who purchase tickets in person at the ticket offices of the Palau de la Música de València, can register to receive the “Newsletter”  from the website or download the Palau de la Música App to receive information about cancellations.

 Return procedure of the O.A.M in case of cancellation

 For Members: 

●     Refunds to subscribers of the Palau de la Música who have paid their subscription(s) in cash will be made by bank transfer, on receipt of bank details. Your bank details will be used solely to make refunds for cancellation.

●     The subscribers of the Palau de la Música who have paid their subscription(s) in person by debit card / mobile payment at the Palau ticket office, will receive their refund to the same card. In case of problems with this card, it will be necessary to provide the Palau de la Música with your bank details in order to facilitate the transfer of the refund. Your bank details will be used solely to make refunds for cancellation.

●     Subscribers who have purchased tickets through the website or by phone will receive their refund to the same card. In case of problems with this card, it will be necessary to provide the Palau de la Música with your bank details in order to facilitate the transfer of the refund. Your bank details will be used solely to make refunds for cancellation.

• Refunds to subscribers of the Palau de la Música who had paid their subscription / s in cash by entering the bank account of the collaborating entity of the Palau de la Música de València, will be made by bank transfer, prior communication of the data banking by the subscriber/s. Said data will be used only to make refunds for cancellation.

 

 For non-members:

●     For purchasers of single tickets who have paid cash at the ticket offices, returns will be made in cash at the Palau ticket offices during established return hours.

●     Purchasers of single tickets who have paid in person by card / mobile payment at the ticket office will receive their refund to the same card. In case of problems with this card, it will be necessary to provide the Palau de la Música with your bank details in order to facilitate the transfer of the refund. Your bank details will be used solely to make refunds for cancellation.

●     Purchasers of single tickets who have purchased tickets through the website or by phone will receive their refund to the same card. In case of problems with this card, it will be necessary to provide the Palau de la Música with your bank details in order to facilitate the transfer of the refund. Your bank details will be used solely to make refunds for cancellation. 

• Returns to the buyers of single tickets at the ticket offices that had paid in cash by entering the bank account of the collaborating entity of the Palau de la Música de València, will be made by bank transfer, prior communication of the bank details by the buyer. Said data will be used only to make refunds for cancellation.

Safety and evacuation plan:

In accordance with the provisions of the Safety and Evacuation Plan of the Palau de la Música de València, each individual ticket corresponds to one seat and the admittance of one carer (if required due to disability or ill health). Consequently, infants and children must have separate ticket of their own in order to gain access to any event at the Palau.

You must not attach anything to the railings. Likewise, you must not lean out over the railings in the amphitheatre, grandstands or backstage area.

You may not bring hazardous or dangerous materials into the Palau and its facilities including but not limited to weapons, sticks / clubs, food and drink etc.

The Customer Service staff at the Palau are responsible for ensuring compliance with the regulations at the Palau de la Música de València. You must keep hold of your ticket throughout the entire duration of any event, and it must be presented to Palau staff upon their request.

Minors:

Children under the age of 16 must be accompanied by a responsible adult at all times.

Operas, symphonies and recitals are not recommended for children under 7. The Palau de la Música offers age-appropriate content through other events and cycles.

In events programmed for children, minors must have a ticket, regardless of their age and regardless of whether they decide to occupy their seat. From the age of 3, they must keep their ticket with them at all times.

The ticket purchasing policy applicable to minors for events held at the Palau de la Música, but through an external promoter will be set by said promoter.

General Conditions of Use

This legal notice establishes the General Conditions of Use of the website www.palauvalencia.com  that the O.A.M. Palau de la Música, Congresos y Orquesta de València (CIF: P-9625223-D) makes available to Internet users for information on the shows and the ticket purchase process.

For ease of navigation and prompt access to content, the information on the website is structured into various sections. These sections are presented as an initial reference, but are subject to modification over time, depending, above all, on the user requirements and suggestions

The O.A.M. offers this service subject to the General Conditions of Use. This does not exclude the possibility that certain services or utilities offered through the website (www.palauvalencia.com) may be subject to special and or separate conditions of use, which may be consulted by the User before deciding to proceed with any purchase or continuing to use the website.

RESPONSIBILITY FOR THE PROCESS AND USE OF CONTENT

The O.A.M. makes no guarantee as to the quality, accuracy, reliability, veracity or morality of any data, programme(s), information or opinions, where they have not been generated by the Palau, whatever their origin, that are posted on third-party social networks that can be accessed through our website (www.palauvalencia.com). The User expressly agrees to absolve the O.A.M. of any responsibility for any consequences, damages or actions that could derive from the access, reproduction or diffusion of content not generated by the Palau de la Música.

The O.A.M. is not responsible for infractions committed by any User that affects the copyright, trademark, patent, confidentially, or any other intellectual or industrial property rights of another User of said website, or of any third parties.

The aforementioned limited warranty and the limitation of liability does not affect or impair the statutory rights of the User, depending on their place of residence.

RESPONSIBILITY FOR THE USE OF LINKS THROUGH THE O.A.M. PORTAL PALAU OF MUSIC, CONGRESSES AND ORCHESTRA OF VALÈNCIA

The O.A.M. is not responsible for the technical availability or the contents of external web pages which the User accesses through a link included on our website www.palauvalencia.com.

The O.A.M. is not responsible for any damages experienced by the User from consulting or using the contents or services offered by an external web page, accessed through a link included on our website www.palauvalencia.com.

INTELLECTUAL AND INDUSTRIAL PROPERTY RIGHTS

The User acknowledges that the elements and utilities integrated within our website (www.palauvalencia.com) are protected by all relevant copyright legislation, and that all relevant intellectual and industrial property rights are enjoyed by the website’s authors and the O.A.M. Consequently, the User undertakes to respect the terms and conditions established by these General Conditions of Use, as well as understanding that they are solely  responsible for their compliance with any Third Party(s).

The User acknowledges that the reproduction, modification, distribution, commercialization, decompilation, disassembly, use of reverse engineering techniques or any other means to obtain any or all of the website’s www.palauvalencia.com source code, transformation or republication of any of the elements and utilities integrated into the website (www.palauvalencia.com) constitutes an infringement of our intellectual property rights, and is expressly forbidden without prior authorization.

The title and property rights over said website are owned and protected by the OAM. The User must not alter, copy, delete or modify in any way any distinctive sign used as a brand or commercial identifier (graphic, logo, etc.), or any other element protected by copyright including all other notices, legends, symbols or labels that appear on the website www.palauvalencia.com.

Furthermore, the User acknowledges that any information accessed through the service may be protected by intellectual, industrial or other property rights. Unless prior authorization is expressly given, the User(s) agree(s) to use said information exclusively for their own needs and not to directly or indirectly carry out commercial exploitation of the services or information to which they have accessed or obtained thanks to the use of the website www.palauvalencia.com

The User will refrain from carrying out any use of the website www.palauvalencia.com and / or its materials that violates the intellectual or industrial property rights of the O.A.M. or related third parties, or that violates the honor, reputation, personal or family privacy of any third parties, or that is illegal or violates morality, or carrying out any misuse of materials that might leave the O.A.M. open to any claim, judicial or extrajudicial that is presented against it as a result of said use.

The User will refrain from carrying out through the use of the O.A.M. any destruction, alteration, modification, disablement or damage to data, programs or electronic documents belonging to the OAM, its suppliers or third parties, as well as introducing or spreading programs, viruses, applets, Active X controls, malware, or any instrument or physical device on the Internet or electronic that causes or is likely to cause any type of alteration in the Network, in the system, or in the equipment of third parties. Furthermore, any type of activity or practice that violates reasonable expectations of good conduct among Internet users is expressly prohibited.

CONFIDENTIALITY AND DATA PROTECTION

In accordance with the provisions of the European Data Protection Regulation 2016/679 and the Organic Law on Data Protection and guarantee of digital rights dated 3/2018, of December 5th, the O.A.M. PALAU DE LA MÚSICA, CONGRESOS Y ORQUESTA DE VALENCIA, as Data Controller, informs you that your personal data will be processed in order to manage your purchase, as well as to keep you informed of our offers or events that may be of interest to you.

Regarding the processing of your data, the following legal bases apply:

a) Execution of a contract in the case of the following treatments.

1. Manage your purchase.

2. Make refunds or duplicates of tickets and attend to possible claims.

3. Make communications related to the event.

b) Compliance with a legal obligation.

1. Administrative, fiscal and accounting procedures.

c) Legitimate interest of O.A.M. Palau de la Música, Congresos y Orquesta de Valencia.

1. Send information through contact channels provided about new activities, events, offers that may be of interest to you.

You can object to your data being used for this purpose by sending an email indicating in the subject: “LOW COMMERCIAL SHIPPING” to the address: taquillas@palauvalencia.com

Your data will be kept as long as they are necessary for the management of the purposes indicated above, and in any case, during the limitation period of the applicable legal actions as a result of the existing commercial relationship.

Your data will not be communicated to third parties nor will it be transferred outside the European Economic Area.

In any case, you can exercise your rights of access, rectification, deletion and others recognized in the law, by sending your request in writing to the email address taquillas@palauvalencia.com, or by postal delivery to the address Paseo de la Alameda nº 30, (46023) of Valencia. In the case of requests for rights, the data controller will carry out the appropriate and necessary inquiries to check and ensure your identity.

Without prejudice to the foregoing, you can prove your identity through one of the following methods:

(1). Provide a copy of a document proving your identity (DNI, NIE, Passport).

(2). Electronically sign the document with a valid digital certificate.

In case you feel your rights regarding the use of your personal data are violated, you can claim at the competent data protection control authority (Spanish Data Protection Agency), through its website: https://www.aepd.es/es

You can request more information about the processing of your personal data, to the email taquillas@palauvalencia.com

The O.A.M. undertakes to comply with its obligation of secrecy of personal data and its duty to keep them, and will adopt the necessary measures to avoid its alteration, loss, treatment or unauthorized access, in accordance with the provisions of the Organic Law of Data Protection and guarantee of digital rights dated 3/2018, December 5, as well as the European Data Protection Regulation 2016/679.

 


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